Disney says the company has apologized to a couple whose marriage proposal at Disneyland, Paris, was interrupted by an overzealous employee.
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In a viral video, a man is seen dropping to one knee to propose to his girlfriend on a platform in front of Sleeping Beauty Castle.
An employee then rushes up and grabs the ring box from the man and ushers the couple off the platform.
"She said yes," the man says as he walks from the platform.
"Yes, that's great, but over here will be even better," the employee responds.
Onlookers booed the employee.
The video's poster said his friend had previously received permission from another employee to propose on the platform.
"We regret how this was handled," a Disney spokesperson told Newsweek. "We have apologized to the couple involved and offered to make it right."