Complaints against major U.S. air carriers are way up, but how much action are air travelers getting? The viral video from an April incident on a United Airlines flight brought focus to the way some passengers are treated.
“Historically,” Hudson says, “they have simply compiled about 90% of the complaints for statistical purposes, and they investigate about 10%. After one-to-three years they decide if they (airlines) violated a rule.”
Have you lost baggage? That’s a big source of complaints.
“Mishandled bags are in the many hundreds of thousands, if not millions,” he says, “and there's a about 40-thousand per year that are lost.”
Airline complaints were up 70 percent in April. United Airlines actually had a strong financial performance in the first quarter. Second quarter results -- out in July -- could tell a different story.