Absolutely unacceptable.
Going to any DPS office for a license renewal or any other business is already a massive pain.
Now just think about having to go there at 2am, sleeping on the concrete all in the hopes you can just get an appointment.
That’s the reality at these offices in North Texas.
NBC-DFW reports (emphasis added):
“"For months, people have been waiting outside some busy North Texas offices as early as 2 a.m. to snag the opportunity for a same-day standby appointment. The walk-ups are taken on a first-come, first-serve basis and are given out when booked appointment slots are canceled and become available each day.
Otherwise, if people book an appointment online, they might be waiting until early next year to be seen. That’s not an option for those who have recently moved to Texas, need a current license for work, or are driving with an expired license…
At the Carrollton and Garland mega centers, customers have reported up to 100 people waiting in line by 6 a.m. so not everyone makes the cut for the same-day ticket. Depending on the day and office, people have reported, at times, only 25 customers getting the lucky ticket for an appointment…
Driver license offices closed for months last year and fully reopened in July 2020 after initial COVID-19 shutdowns. Combined with the current appointment-only approach during the pandemic for those with expired licenses or needing to take a test, there's been a backlog of customers still unraveling from the shutdowns last year…
"We understand some customers are having to book appointments weeks, or months, out due to limited availability. We understand the frustration of having to wait, and we encourage people to check availability at numerous locations, as well as check back often to see if appointments have opened up at their location of choice," DPS said in a statement.”"
Where is Gov. Grabbit on this?