Centerpoint has sent a letter to customers apologizing for the response to Hurricane Beryl.
“We apologize to our customers who endured outages and were frustrated by our communications. We make no excuses. We will get better,” President Jason Wells said in the letter.
Wells outlined the company’s actions and plan to improve future response and restoration efforts, as well as improve their communication with customers and the public.
The company will focus on three broad areas in particular including resiliency investments, launching a new and more customer-oriented outage tracker by Aug. 1, and strengthening partnerships with government officials and the community.
“We we will make real, measurable, and positive changes to not only better serve you, but to re-earn your trust and confidence. That is our goal and we will achieve it,”
You can see the letter below.
The letter was sent three weeks after the storm, after 15 of the 36 Beryl deaths were attributed to heat and the power outages, and after at least two lawsuits were filed against CenterPoint.