Mayor Sylvester Turner said in a news conference Monday that the city is making reported repairs to 311 by the next business day.
He said their goal is to have people report all potholes so repairs can start being made immediately.
Turner claimed in the 3 p.m. news conference that Houston Public Works has increased its next business day response time from the day he was elected in 2016 from 98 percent to 100 percent in 2018.
Potholes Reported to 311:
- 2015: 6,833
- 2016: 9,977
- 2017: 4,961
- 2018: 5,509
Turner said there was a decrease in potholes reporting in 2018 due to, fewer reports after Hurricane Harvey and patches staying longer over the holes, so fewer there are fewer holes to fill.
The definition of a pothole was redefined in 2016 as, “any area of missing or severely deteriorated pavement up to 5 feet by 5 feet,” compared to 2015 when it was defined by 2 feet by 2 feet.
Anything larger is considered skin patches.
Turner encourages everyone to report potholes to 311 by calling or by downloading the app.