The chief operating officer for Texas-based Massage Heights goes undercover to find out “what’s really going on.”
“If there was anything that really surprised me,” Evans says, “I'll have to say that I was pleasantly surprised that I did not find anything that was harmful to the brand -- not that I really expected to.”
She says the hardest thing for her was to act like she didn't know how the business operates, when she actually knows everything, because she put it in place.
“I founded this company; I know every aspect of it,” she says. “Probably the most challenging thing for me was to pretend like I didn't know what was going on.”
Massage Heights has 21 locations in Houston – the most in any market – and a total of 94 stores nationwide.